Organising and managing of a crisis management unit

This course is designed for executives and associates responsible for the creation, management and running of a crisis management unit.

Aware of the risks their activity exposes them to, businesses seek to design, organise or improve their crisis management procedures, focusing on the dedicated units.

Businesses can be lead to form and run simultaneously:

  • an "upstream" crisis management unit, helping with decision making and decision execution,
  • a "downstream" crisis management unit, from executing decisions and possible negotiations.

The "upstream" unit has become an indispensable tool for business leaders, who rely on their analysis and propositions in order to make informed decisions and delegate their execution.

Course objective

This course aims to train members of an "upstream" unit to integrate the organisation of an overall plan, to determine the perimeter of their own responsibilities, and to acquire the tools of decision making and decision execution.


An example of a crisis
  • A solid case
  • Implications
  • Difficulties encountered
General information on crisis management
  • What is a crisis?
  • Necessary conditions for the event of a crisis
  • Characteristics of a crisis and chronology of a crisis
  • Phenomena accompanying a crisis
  • Effects of a crisis
Organisation of crisis management
  • Crisis management objectives
  • The actors in a crisis
  • Organisation of a crisis
  • Special duties
  • Resources
Modalities of crisis management
  • Preventive measures
  • Handling the crisis
  • Confidentiality
  • Primary actions
  • Tools
  • Methods

Practical Information

Length: Minimum 1 day

Ready for delivery: A behavioural guide

More in-depth training available:

  • Personalised module for an existing crisis unit
  • Crisis management training module
  • Briefing by the organizer (2 hours)

Available places: 10

Training Reference: F/GC/C/01